Welcome to www.terranovafashion.com. These Terms of Service govern the access to and use of this website, operating under the brand terranovafashion, owned and operated by TERRANOVA GLOBAL COMMERCE SDN BHD.
By accessing our website or placing an order, you agree to be bound by the following terms and conditions.
1. Merchant Information
- Brand Name: terranovafashion
- Operating Entity: TERRANOVA GLOBAL COMMERCE SDN BHD
- Company Registration Number (SSM No): 202601024706 (1686803-K)
- Registered Office Address: 41A LINTASAN PERAJURIT 6, TAMAN PERAK 31400 IPOH, PERAK, MALAYSIA
- Contact Email: environment@terranovafashion.com
- Telephone Number: +60 1153761418
- Official Website: www.terranovafashion.com
2. Product Purchases & Order Processing
All orders placed through www.terranovafashion.com represent an offer to purchase apparel products subject to availability and merchant confirmation. Once an order is processed, order confirmation details will be sent to the email address provided at checkout.
3. Shipping, Transit Times & Risk of Loss
- Destination Markets & Shipping Partners:We dispatch international orders serving consumers across Europe and the United States via established express carriers, including international priority services provided by DHL, FedEx, and UPS.
- Standard Delivery Timeline:Estimated shipping transit time for standard international deliveries is 6 to 10 working days.
- Automated Dispatch Tracking:Automated notification updates containing tracking details will be sent to the customer’s registered email address at key fulfillment milestones, including order dispatch, arrival at primary transit hubs, and local delivery routing.
- Overdue Deliveries & Investigations:If a shipment exceeds the standard delivery window, our support desk will initiate a formal investigation with the respective courier partner. Based on the findings of the carrier audit, TERRANOVA GLOBAL COMMERCE SDN BHD will issue either a full refund or a replacement shipment.
- Passage of Risk & Ownership (EU/US Statutory Compliance):In compliance with European Union consumer protection standards and relevant US regulations, the risk of loss or damage to ordered goods transfers to the consumer only when the consumer (or a third party designated by the consumer) acquires physical possession of the items, not upon handover to the postal or express carrier.
4. Returns, Cancellations & Consumer Rights
- Statutory Right of Withdrawal (14-Day Right):Consumers located in Europe and the United States maintain the legal right to withdraw from their purchase without specifying a reason within 14 days of receiving physical delivery of the items.
- Damaged or Faulty Items:In the event that an item arrives damaged or defective, customers are requested to notify customer service via email at environment@terranovafashion.com within the statutory period, providing photographic evidence of the issue. Upon verified receipt of photographic documentation, physical return of damaged goods is not required, and a full refund or replacement dispatch will be issued directly.
5. Governing Law & Jurisdiction
These terms shall be governed by and construed in accordance with the laws of Malaysia, without prejudice to mandatory statutory provisions and consumer protection frameworks enacted under European Union directives, UK regulations, or applicable United States federal and state consumer laws.
6. Customer Service Contacts
For questions regarding these Terms of Service or order assistance, please reach out to our service team:
- Email: environment@terranovafashion.com
- Phone: +60 1153761418