This Payment Security Policy outlines the transaction handling, processing protocols, and data security standards for purchases made on www.terranovafashion.com (operating under the brand terranovafashion), managed by TERRANOVA GLOBAL COMMERCE SDN BHD.
1. Merchant Identification & Billing Details
- Brand Outlet: terranovafashion (www.terranovafashion.com)
- Operating Entity: TERRANOVA GLOBAL COMMERCE SDN BHD
- Company Registration (SSM No): 202601024706 (1686803-K)
- Registered Address: 41A LINTASAN PERAJURIT 6, TAMAN PERAK 31400 IPOH, PERAK, MALAYSIA
- Customer Support Email: environment@terranovafashion.com
- Telephone Contact: +60 1153761418
- Billing Descriptor: Charges on payment card statements will appear under our registered entity name: TERRANOVA GLOBAL COMMERCE SDN BHD.
2. Payment Processing & Accepted Methods
Transactions completed on www.terranovafashion.com are processed utilizing payment services provided by Stripe. Customers do not need to register or log into a separate account to complete a payment during checkout.
Supported payment methods include:
- Credit & Debit Cards: Visa, Mastercard, American Express
- Digital Wallets: Apple Pay, Google Pay
3. Transaction Monitoring & Risk Assessment
Payment transactions are routed through integrated processing channels. Periodic security risk assessments and transaction monitoring are conducted by our payment service provider to detect unusual transaction activity and mitigate operational risk in accordance with standard payment industry guidelines.
Once payment is successfully authorized, order dispatch and handling proceed in accordance with our official Shipping & Delivery Policy published on this website.
4. Data Protection & Cookie Compliance
We maintain data privacy standards in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia, the General Data Protection Regulation (GDPR) of the European Union and United Kingdom, and applicable United States privacy regulations.
- Cookie Management: Our website utilizes a Cookie Banner notification system. Non-essential cookies are only deployed once a user explicitly grants consent by selecting “Accept” on the cookie banner.
- Privacy Controls: For comprehensive details regarding personal data handling, collection, and storage, please review our separate Privacy Policy page.
5. Customer Inquiries
For support regarding billing inquiries, transaction verifications, or payment issues, please reach out to our service team:
- Email: environment@terranovafashion.com
- Phone: +60 1153761418
- Response Window: Our support desk reviews incoming customer inquiries continuously and aims to respond within 24 hours of receipt.