This Privacy Policy describes how TERRANOVA GLOBAL COMMERCE SDN BHD collects, uses, and protects personal information obtained from users of www.terranovafashion.com (operating under the brand name terranovafashion).
1. Data Controller Identification The data controller responsible for the processing of personal data collected via this website is:
- Company Name: TERRANOVA GLOBAL COMMERCE SDN BHD
- Company Registration (SSM No): 202601024706 (1686803-K)
- Registered Address: 41A LINTASAN PERAJURIT 6, TAMAN PERAK 31400 IPOH, PERAK, MALAYSIA
- Contact Email: environment@terranovafashion.com
- Telephone Contact: +60 1153761418
2. Information Collected We collect personal data provided directly by users during account setup, checkout, or inquiries, including:
- Identity & Contact Data: Name, billing address, shipping address, email address, and phone number.
- Transaction Data: Records of apparel orders placed on www.terranovafashion.com.
- Technical & Usage Data: IP address, browser type, and interaction records necessary for system function.
3. Payment Processing Partner Payment operations on www.terranovafashion.com are processed through our payment service provider, Stripe.
When completing purchases, sensitive payment card details are transmitted directly to Stripe via encrypted channels. TERRANOVA GLOBAL COMMERCE SDN BHD does not store or process complete credit or debit card numbers on its servers. Stripe handles this data in accordance with its international privacy standards and payment security requirements.
4. Data Retention Periods Personal data is retained only for as long as necessary to fulfill order requirements, maintain administrative records, and satisfy legal obligations:
- Transaction & Accounting Records: Retained for up to seven (7) years to comply with tax and commercial laws under Malaysian legislation, European regulations, and relevant United States state laws.
- Customer Account & Support Data: Retained for the duration of the active customer relationship or until a valid erasure request is processed, provided no statutory retention mandate applies.
- Technical Logs: Retained for up to six (6) months for security monitoring and operational stability.
5. International Legal Compliance & Rights Data processing complies with statutory frameworks across active jurisdictions:
- Malaysia (PDPA 2010): Users may request access to or correction of personal data held by us.
- European Union & United Kingdom (GDPR / UK GDPR): Users hold rights to data access, rectification, erasure, restriction, and portability.
- United States (CCPA / State Regulations): Residents possess rights regarding personal data transparency, deletion requests, and non-discrimination.
To exercise data privacy rights, contact us at environment@terranovafashion.com
6. Data Security Measures We maintain administrative and technical safeguards to protect personal information against unauthorized access, loss, or alteration. While reasonable security controls are actively maintained, no transmission over the internet can be declared entirely exempt from operational risk.