Welcome to terranovafashion. We are committed to providing prompt assistance regarding order inquiries, product details, and general customer support. Please find our primary business credentials and communication terms below.
1. Official Corporate & Contact Details
- Brand Outlet: terranovafashion (www.terranovafashion.com)
- Operating Legal Entity: TERRANOVA GLOBAL COMMERCE SDN BHD
- Company Registration Number: SSM No. 202601024706 (1686803-K)
- Registered Office Address: 41A LINTASAN PERAJURIT 6, TAMAN PERAK 31400 IPOH, PERAK, MALAYSIA
- Primary Customer Support Email: environment@terranovafashion.com
- Direct Telephone Contact: +60 1153761418
2. Customer Support Operating Framework
- Customer Assistance & Inquiries: Our customer support desk processes incoming communications systematically. Customers are encouraged to submit inquiries or requests via email or telephone message.
- Response Window: Our support team reviews messages continuously and aims to provide an initial response or status resolution within 24 hours of receipt.
3. Communication Guidelines & Terms
- Direct Communication Protocols:To ensure accurate documentation and efficient handling, all correspondence concerning orders placed on www.terranovafashion.com should be directed through our official support email (environment@terranovafashion.com) or telephone contact (+60 1153761418). Please specify your order reference details in all message inquiries.
- Customer Contact Details:Customers are responsible for providing complete and correct contact information during purchase. TERRANOVA GLOBAL COMMERCE SDN BHD relies on the provided email address and phone number for dispatch notices and support correspondence.
- Authenticity of Communications:Official correspondence regarding your orders will originate exclusively from our verified corporate communications email (environment@terranovafashion.com) or direct company telephone line.